Frequently Asked Questions
Everything you need to know about our premium home and laundry care.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental U.S. Once your order ships, you will receive a tracking number via email.
What is your return policy for opened products?
We want you to love your home care essentials. If you are not satisfied, we accept returns on both unopened and lightly used products within 30 days of purchase.
Are your cleaning formulas safe for sensitive skin?
Yes, our products are formulated with high-quality ingredients designed to be gentle on both your fabrics and your skin. Many of our collections are allergen-free and dermatologist-tested.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our international shipping options to more countries in the near future.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify an order within 1 hour of placement by contacting our customer service team.
Are The Laundress products eco-friendly?
Sustainability is at our core. Our formulas are biodegradable, highly concentrated to reduce waste, and packaged in recyclable materials.